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Last updated August 21st, 2025

Terms of Service

Please read these terms of service carefully before using Our Service.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms of Service:

Service means the Alertee data monitoring platform accessible at alertee.io, alertee.app, and alertee.ai

Account means a unique account created for You to access our Service or parts of our Service.

Organization means a workspace where teams collaborate and manage data monitoring within the Service.

Company (referred to as either "the Company", "Alertee", "We", "Us" or "Our") refers to Alertee.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

Data Source Connection means a connection that You establish through the Service to monitor your data sources for changes, anomalies, and specified conditions.

Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service.

You represent and warrant that: (i) You have the right, authority and capacity to agree to and abide by these Terms; (ii) You are at least 18 years old; (iii) Your use of the Service complies with all applicable laws and regulations; and (iv) You have proper authorization to monitor any data sources You connect to the Service.

The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service. Please read Our Privacy Policy carefully before using Our Service.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • To monitor data sources without proper authorization
  • To violate any laws or regulations
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To transmit any malicious code, viruses, or harmful content
  • To attempt unauthorized access to any portion of the Service or any other systems
  • To interfere with or disrupt the Service or servers
  • To use the Service to harm, threaten, or harass others
  • For any purpose that is illegal or prohibited by these Terms

Data Monitoring

Authorization: You represent and warrant that You have all necessary rights and authorizations to connect and monitor any data sources through our Service.

Data Access: Our Service uses the credentials You provide to access and monitor Your data sources according to Your configured requirements.

Data Collection: We store only aggregated results and outputs of monitoring queries, not the underlying database data itself. This includes check results, metrics, and alert history necessary to provide the Service.

Subscriptions

Subscription Period

Paid subscriptions are billed in advance on a monthly or annual basis and are non-refundable except as required by law. Your subscription will automatically renew at the end of each period unless You cancel it or We cancel it.

Subscription Cancellations and Auto-Renewal

Auto-Renewal Notice: Your subscription will automatically renew unless cancelled. We will send You an email reminder at least 7 days before each renewal date, including renewal amount and instructions for cancellation.

Cancellation: You may cancel Your subscription renewal at any time through Your Account settings page or by contacting Us. Cancellation will take effect at the end of Your current billing period.

Refunds: Fees are generally non-refundable except: (a) as required by applicable consumer protection laws, (b) if we fail to meet our service level commitments, or (c) for billing errors. You will continue to have access to the Service until the end of Your current subscription period.

Billing

You shall provide accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. We use Stripe for payment processing and do not store Your payment card details.

Fee Changes

We may modify subscription fees for future subscription periods. Any fee change will become effective at the end of the then-current subscription period with reasonable advance notice.

User Accounts

When You create an account with Us, You must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding Your account and for all activities under Your account.

You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

Intellectual Property

The Service and its original content (excluding content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Your Data and Data Rights

Data Ownership: You retain all rights, title, and interest in and to Your original data. By using the Service, You grant Us a limited, non-exclusive license to access and process Your data solely to provide the Service to You.

Derived Data Rights: We may use aggregated, anonymized patterns and statistical insights derived from Service usage across all customers for the limited purposes of:

  • Improving Service performance and reliability
  • Developing new monitoring capabilities
  • Creating industry benchmarks (anonymized)
  • Security threat detection and prevention

Data Usage Restrictions: We will NOT:

  • Use Your data for advertising or marketing to third parties
  • Sell or license Your data to third parties
  • Use derived insights in ways that could identify You or Your organization
  • Train machine learning models on Your specific data without explicit consent

Opt-Out: You may opt out of derived data usage by contacting support@alertee.io. This will not affect core Service functionality.

Security

We implement industry-standard security measures to protect Your data and credentials. All connections are encrypted and we maintain appropriate access controls.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. You use the Service at Your own risk.

Limitation of Liability

Exclusion of Consequential Damages: TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Data Source Limitations: We are not responsible for issues originating from Your data sources, including data source availability, performance, security, data corruption, system outages, or any other problems with Your databases, APIs, or systems.

Overall Liability Cap: Our total liability to You for any claims arising from these Terms or the Service shall not exceed the greater of: (a) the amount You paid Us in the twelve months preceding the claim, or (b) £1,000.

Consumer Rights: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law. If You are a consumer, You may have additional rights under consumer protection laws that cannot be waived.

Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, or expenses arising from Your use of the Service, Your violation of these Terms, or Your violation of any rights of another.

Termination

We may terminate or suspend Your account immediately, without prior notice or liability, for any reason, including if You breach these Terms.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your account, You may do so through Your account settings.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions, except where mandatory local consumer protection laws apply.

Dispute Resolution: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Rights: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

Export Controls and Sanctions: You acknowledge that the Service may be subject to UK, US, and international export control laws and economic sanctions. You represent and warrant that You are not: (a) located in, or a resident or national of, any country subject to UK or US government sanctions or embargoes; (b) on any government restricted party list; or (c) otherwise prohibited from accessing or using the Service under applicable export control laws. You agree to comply with all applicable export control and sanctions laws.

Service Availability: The Service is not available in all countries and jurisdictions. We reserve the right to restrict or deny access to the Service from any location at our sole discretion. You represent that Your use of the Service complies with all applicable local laws and regulations in Your jurisdiction.

Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes will be effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

We may provide notice of changes via email or through the Service, but are not obligated to do so. It is Your responsibility to review these Terms periodically.

Contact Us

If you have any questions about these Terms of Service, You can contact us:

By email: support@alertee.io

On our website: https://alertee.io